Terms of Service

Refund policy — Customers may request a refund within 14 business days of being charged. Refunds are issued according to Firebrand Flag discretion. Refunds will be issued for incorrect billing, or any other situation deemed as reasonable by Firebrand Flags.

Delivery policy — Products will be shipped to the address entered at checkout. Firebrand Flags is not responsible for incorrect entry of addresses or carrier issues. If you have any issues with shipping, please contact us and we will make decisions on how to resolve each issue on a case-by-case basis.

Return policy – Returns are accepted if the product is undamaged and in the original packaging. If a product is damaged in shipping Firebrand Flags may replace the item. Please contact us to submit a return request and a team member will work with you through the process.

Cancellation policy — To cancel an order, a cancellation request must be submitted within 12 hours of purchasing the item. Cancellation requests do not guarantee that the order will be canceled. Firebrand Flags reserves the right to deny any cancellation request for any reason. Please contact us to submit a cancellation request. Most of the time our team should be able to help you with your order within a few hours.